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Whether you have questions about saunas, cold plunges, or an existing order, our team is ready to assist. Owned and operated by Noble Recovery USA.
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Frequently Asked Questions
How long does shipping take for saunas and cold plunges?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. Total delivery time is 6 to 11 business days from your order date, and every shipment includes tracking so you can follow your order every step of the way.
Is shipping really free on barrel saunas and cold plunges?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum or dollar threshold required. Please see our Shipping Policy page for full details on carriers and delivery estimates.
What is your return policy for large items like saunas?
We want you to be completely satisfied with your purchase. If something is not right, please contact our support team within the return window outlined on our Returns & Exchanges page. We will walk you through the process and help coordinate the return of your item.
Can I exchange my sauna for a different model?
We handle exchanges on a case-by-case basis. Reach out to our team via email or phone and let us know which model you would prefer. We will review your request and guide you through the exchange process, including any shipping considerations for large items.
What type of wood is used in your barrel saunas?
Our barrel saunas are crafted with premium, heat-resistant wood selected for durability and natural beauty. Specific wood types and construction details are listed on each product page. If you have questions about a particular model, our team is happy to help you compare options.
What temperature range do your cold plunges reach?
Temperature ranges vary by model and are listed in the specifications on each product page. Our cold plunges are designed to reach temperatures suitable for cold water immersion routines. Feel free to contact us if you need help selecting a model that fits your preferences.
Do you charge sales tax on orders?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our saunas and cold plunges are crafted with durable materials designed for years of regular use.
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Most orders ship free within the Continental U.S. with tracking included on every shipment.
